Frequently Asked Questions
Find answers to common questions
What is an IMEI number?
An IMEI (International Mobile Equipment Identity) is a unique 15-digit code that identifies your device. Dial *#06# on your phone to see it instantly.
How to process order at web?
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Is unlocking my phone legal?
Yes. In most countries, unlocking a device you own — or are authorized to unlock — is completely legal.
Do I need an account to order?
Yes. A free account holds your credit balance, order history and API credentials — it only takes a minute to create.
How long does an unlock take?
Most orders complete within minutes to a few hours. Some carrier services can take up to 24–72 hours depending on the network.
Will unlocking erase my data or void the warranty?
No. IMEI-based unlocking is remote and permanent — no data is touched and the process does not modify the device.
Which carriers and manufacturers do you support?
We support 100+ carriers worldwide and all major manufacturers including Apple, Samsung, Google, Huawei and more.
What is FRP removal?
FRP (Factory Reset Protection) is a Google security lock on Android devices. Our remote services can remove it when you can prove ownership.
How do I track my order?
Log in to your account and open Orders — each order shows live status updates from submission to completion.
What happens if my order fails?
If a service cannot be completed the order is rejected and the full amount is automatically returned to your credit balance — no manual claim needed.
How do credits work?
All services are priced in credits. Top up your balance once, then spend it on any service. Credits never expire.
How do refunds work?
If a service cannot be completed, the order is rejected and credits are automatically returned to your balance.
Which payment methods can I use?
We accept all gateways enabled on this site — typically cards, PayPal and crypto. Available options are shown at checkout.
